FAQ

1. How do I know the casino site is fair?
All fair casino sites will be licensed and regulated in a reputable jurisdiction. They should also be tested regularly by a trusted testing agency, such as Technical Systems Testing or eCogra.

2. How do I know my money is safe?
Choosing a reputable casino site that is licensed and regulated in a reputable gaming jurisdiction is the best way to ensure the safety of your money. Membership of international gaming organisations offers extra reassurance of high financial standards.

3. Should I download the casino software or use Instant Play through the casino website?
The download casino may offer a greater range of games and occasionally may be a bit faster, but Instant Play casino sites are now so good they offer an almost identical playing experience. It is primarily a question of whether you want to, or can, install new software on the computer you are using.

4. What is meant by Casino Payout Percentage?
This is the percentage of the amount wagered you can expect to be returned to you in winnings. For example, a payout percentage of 96% means that for every £100 wagered at the casino site you can expect to win £96. This figure does vary between games and over time.

5. What are bonus wagering requirements?
Nearly all casino bonuses have wagering requirements, usually expressed as a number such as x20. You are expected to wager the bonus (or deposit plus bonus) the amount of times stipulated before you can withdraw any money. For example, if you get a bonus of £100 with a x20 wagering requirement, you will have to wager £2000 before you can withdraw the money. Different games may contribute varying amounts to the wagering requirement.

6. What’s the best deposit method?
This will vary between casino websites and between customers so is always worth checking. Some deposit methods may attract bonuses, have faster processing times, or have fees attached to their use. Using credit or debit cards may provide you with an extra level of fraud prevention security from your own bank.

7. What personal information do I have to give to open an account?
You will need to provide enough information for the online casino to verify that you are a bona fide customer. This will include details such as your name, address, date of birth and telephone number. Make sure you submit your details to a casino website that uses a secure protocol to transfer your data.

8. What is the Know Your Customer (KYC) Policy?
This refers to a legal obligation on the casino site to obtain certain information on those they do business with, to verify that they are bona fide customers. This is for the purpose of preventing financial fraud, money laundering and identity theft.

9. Is it normal for an online casino to ask me to provide photo ID?
Yes. This is to certify that players are of a legal age to gamble, and also to ensure that financial transactions are secure and identity fraud is prevented.

10. What is the Age Verification Policy?
Online casinos must follow the laws of the jurisdiction in which they operate. In the UK this means ensuring that all players are over 18. Therefore you will only be allowed play if you are of a legal age to do so, and may be asked to provide evidence of your age.

11. What can I do if I have a dispute with an online casino?
You should always try to resolve any dispute directly with the casino site itself. If this fails then you can approach any standards organisation the casino is part of, such as eCogra, or contact the licensing or regulatory authority for help and advice.

12. I think I’m having problems with gambling – what can I do?
All reputable casinos promote responsible gambling. They are legally obliged to provide advice on the subject on their website. You can also contact one of the many player support organisations such as Gamblers Anonymous, Gamcare, Gambling Therapy, GambleAware and more.