Casino Site Expert Review: Genting Casino

History

Genting online casino was only launched in 2010, but this certainly doesn’t mean they’re lacking experience of the gaming industry. Its parent company, the Genting Group, is one of Malaysia’s biggest corporations' with a revenue of over £3 billion in 2010. It is the largest land-based casino operator in the UK with almost 50 casinos. With over 45 years experience in the gaming industry you can be sure that this expertise has all gone into making their online casino one of the best around. And considering they also own Crockford’s, the oldest and one of the most exclusive private gambling clubs in the world, you know that they are very good at giving their customers the VIP treatment they expect.

Casino Website

The casino homepage has a classic black and red colour scheme which looks good and is very clear. The games graphics add a nice bit of colour although you do have to scroll down to see them all. Everything you need to manage your account is arrayed along the top of the screen. This includes your account information and quick links to the cashier, bonuses and VIP information, and 24/7 support. There is a prominent red bar with links to all the main games sections, including the casino itself, poker, live dealer and skill games. Beneath this is a list of subsections providing easy access to all the games. For the casino the sections are Roulette, Blackjack, Slots, Video Poker and Table Games. There is a big scrolling banner of news and promotions beneath this, which could possibly have been put elsewhere as it takes up a lot of space. The games themselves are listed beneath this again, divided up into featured games, latest, most played and all games. Overall it is a good looking website with all the information you need clearly displayed in a catchy style, but it could possibly be a bit more compact.

Software

The casino uses Playtech software, with over 150 games to choose from. There are also a number of other games available from the main menu at the top of the main page, including some more skill games and also their sister site Genting Poker, so you should have more than enough to keep you entertained.

Live Casino

Genting has a great looking Live Dealer section offering Roulette, Baccarat and Roulette. There are different versions of the games available and tables with different limits. You can pick your table on the basis of this, or also depending on which dealer you like best! One slight drawback is the lack of any good biographical information on the dealers, as it’s always nice to have a bit of knowledge of the dealer to make the experience more personal.

Customer Support

The customer service is excellent, as you’d expect from such a major and reputable company. The live-chat facility is particularly good and is usually answered almost instantly – it’s definitely the most convenient way to contact them. You can also email if you’re not in a rush and would like a clear written response. And lastly you can request a telephone call back, which saves you from potentially having to spend time waiting for one of their operators to be free. There is also a useful guide to setting up an account and getting started, but they could have put in a more comprehensive FAQ section - this is always a handy first stop before actually getting in contact with a casino.

Payment Methods

Deposit methods are quite limited but still include most of the major options, including debit and credit cards, Skrill/Moneybookers, Neteller, Ukash and bank transfers. A positive though is that the minimum deposit limits are very low at £2-10, so will suit all customers. Withdrawal methods are also quite limited but should cover most needs, with Neteller, Skrill/Moneybookers, bank transfers and bank drafts available.

Safety and Security

Genting states that it is committed to the security and privacy of your personal information. It adheres to the strict regulatory framework imposed by its license from Alderney and is regulated by the Alderney Gambling Control Commission. It has strict internal procedures in place to prevent unauthorised access of information and guarantees that all information is protected by firewall and encryption technology.

Licence

The casino operates under a license issued in the jurisdiction of Alderney in the Channel Islands.

Reliability & Fairness

The casino is subject to strict regulation by the Gambling Control Commission of Alderney which ensures that the highest standards are met based on the criterion of honesty. It regulates the performance of the casino with regard to fair and honest banking, payouts and software processes. The site is regularly and independently tested by TST (Technical Systems Testing), a highly respected international testing agency, to ensure fairness in payouts and in the use of the random number generator.

Social Engagement

Genting takes responsible gaming seriously with a clear link to advice on the subject on its main menu bar at the top of the screen. This is in contrast to many casinos which place this information in obscure parts of their site. The Genting Group, as a huge international organisation, sponsors and supports many social and charitable activities in the countries in which it does business. In the UK Genting Casino is well known as one of the sponsors of Aston Villa Football Club. Other charitable and community groups it has supported include Cancer UK and Comic Relief.

Mobile / Tablets

There is no mobile casino yet, which is certainly a drawback for those who like to play on the move, but shouldn’t bother those who prefer a more relaxed approach to their gaming.

Free Demo Play

Practice play is available for nearly all games. When you select a game it will give you a choice of ‘Play Now’ which is with real money, or ‘Practice’. It’s always good when casinos give you an option to test your skills and learn new games before going on to bet with real money.

Promotions and bonuses

There is currently an excellent £1000 welcome bonus bundle. It is available to be used on many games, including Blackjack, Roulette, Live Dealer and Slots. The wagering requirements are a quite low 20x the deposit plus bonus but, be careful, not all games contribute the same amount of the wagering requirement. There are many other bonuses available to pique your interest, many of them being specific to certain days. You can get 10% cashback on live roulette on Sundays, varying amounts of cash on video poker with Monday Moolah, and 10% cashback on baccarat on Wednesdays.

Loyalty Scheme

Genting have a loyalty scheme based on comp points. You earn comp points whenever you bet and they can be converted into real cash. You earn 10 comp points for every 100 units of currency wagered on most slots, and one point for all other games. There are double comp points to be had on the game of the week. Every 100 comp points can be converted into £1 for you to bet on any game you like.

VIP Scheme

The exclusive VIP scheme is called Genting Black. To join you need to register in the VIP section and deposit a minimum of £1000, which is actually considerably easier to do than with many other comp point-based schemes, so if you like VIP treatment then maybe this is for you! The benefits of membership include enhanced bonuses and betting limits, access to exclusive games and tournaments, a dedicated account manager, as well as invitations to real world sporting events.

Pros

• Backed by huge and reputable public company
• Good bonuses you can actually attain
• Very low £2 minimum deposit for some methods

Cons

• No mobile casino
• A FAQ in the help section would make things a bit easier
• Banking options somewhat limited

Screenshots